Refund and Cancellation Policy

Thank you for shopping at Chrome Hearts online store. We want to ensure your satisfaction with your purchase. This Refund, modification and Cancellation Policy outlines the terms and conditions related to refunds, order modification and order cancellations for products purchased from our online store. By placing an order, you agree to comply with the following guidelines. Please read them carefully.

Definitions: In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Chrome Hearts website and complying with the terms and conditions. The terms “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Chrome Hearts website. The terms “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms mentioned are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing assistance to the Client for meeting their needs in accordance with the prevailing laws in our jurisdiction.

  1. Order modification/ Cancellation Criteria

1.1 Order Modification: Orders can be modified within 24 hours from the moment you placed the order.

1.2 Order Cancellation: Orders can be modified within 24 hours from the moment you placed the order. We will charge a restocking fee of 4.99.00 USD on this cancellation.

We do not guarantee cancellation of or modification in orders during any period and we reserve the right to process your order. Email us at support@chromeheartstuff.com to cancel your order.

  1. Refund Criteria

You cannot get a refund except if you have the following case:

  • You do not receive your ordered items at all (subject to investigation).
  • It has not been 24 hours since you placed the order!

  1. Refunds and Store Credits

3.1 Refunds: If you are eligible for a refund, we will process it within 3 working days of refund claim approval by the concerned team. The refund will be issued to the original payment method used for the purchase.

3.2 Store Credits: In some cases, we may offer store credits instead of refunds. Store credits can be used towards future purchases on our website and are valid for a specified period. Any remaining balance after using the store credit will be forfeited.

  1. Contact Us

If you have any questions or concerns regarding our Refund, modification and Cancellation Policy, please contact us at support@chromeheartstuff.com. Our customer support team will be happy to assist you and provide any necessary information.